Refund policy

Preorder cancellations

Orders for the Better Late second pressing may be canceled for a full refund through September 9, 2026. To request a cancellation, email wes@wesherndonofficial.com with your name and order number.

We will make the final production decision on September 10, 2026. Once the pressing order has been placed, preorders become final because the records and signed packages are being produced based on the reservations received.

If the second pressing does not move forward

If we decide not to proceed with the second pressing, your entire purchase—including applicable taxes—will automatically be refunded to your original payment method. The digital album will not be delivered on a refunded order.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your record or package is damaged, defective or incorrect, contact wes@wesherndonofficial.com within 14 days of delivery. Include your order number, a description of the problem and photographs when applicable.

Once the issue is verified, we will provide a replacement when inventory allows. If a replacement is unavailable, we will issue a refund.

Signed and collectible items

Wes-signed vinyl and full-band-signed VIP Packs are final sale after the pressing order has been placed, except when an item arrives damaged, defective or incorrect.

Digital album

Digital downloads cannot be returned or refunded after the download has been delivered, except when the entire preorder is refunded because the second pressing does not move forward.

Refund processing

Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit-card company may require additional processing time.

This policy does not limit any rights you may have under applicable law.